Milvin FAQ – Frequently Asked Questions for Pakistan

You must be at least 18 years old to register and play on Milvin. This is a strict requirement — Milvin verifies age during the KYC process. Accounts found to belong to players under 18 are closed immediately and any deposited funds are returned. There are no exceptions to this rule regardless of parental permission or any other circumstance.

No. Each person may hold only one Milvin account. Multiple accounts belonging to the same individual are against Milvin's Terms and Conditions and may result in all accounts being suspended and balances forfeited. Two people living in the same household (for example, a husband and wife) can each have their own separate account, as long as each account is registered using that individual's own personal details and payment methods — and neither person uses the other's account.

Milvin requires a copy of your CNIC (Computerised National Identity Card) — front and back — and a screenshot or photo showing your registered payment method (for example, your Easypaisa or JazzCash account displaying your name and number). Documents are submitted through your Account Settings page. KYC is not required to play, only to process your first withdrawal or if your account reaches a certain deposit threshold. Verification is usually completed within a few hours.

You can update your email address through Account Settings after verifying your current email. Usernames are permanent once chosen and cannot be changed — so pick one you'll be comfortable with long-term. If you need to update other personal details (for example, your mobile number), contact Milvin's 24/7 support team who can process the change after verifying your identity. Never share your login credentials with anyone, including support staff who will never ask for your password.

You can request account closure via Milvin's 24/7 live chat support. Before closure, any remaining PKR balance will be returned to your verified payment method. If the reason you want to close your account is related to gambling concerns, we'd encourage you to consider self-exclusion instead — see the Responsible Gaming page. Self-exclusion protects you on Milvin even if you try to re-open an account later, which closure alone does not.

Milvin accepts deposits from all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit or credit cards. All transactions are processed in Pakistani Rupees (PKR) — no currency conversion, no international fees. To make a deposit, log in to your account, go to the Deposit section, choose your preferred method, enter the amount, and follow the on-screen steps.

The minimum deposit on Milvin is Rs 500. This applies across all payment methods — Easypaisa, JazzCash, IBFT, Visa/Mastercard, NayaPay, and SadaPay. There is no fee charged on deposits. Milvin does not set a maximum deposit limit for standard accounts, but individual payment methods may have their own daily transaction limits set by the provider (for example, Easypaisa limits per-transaction transfers to a certain amount — check your wallet app for the current limits).

Easypaisa and JazzCash deposits are confirmed in under 30 seconds in most cases. NayaPay and SadaPay transfers are also near-instant. Visa/Mastercard card deposits typically appear within 2–5 minutes. IBFT bank transfers can take up to one business day to clear, depending on your bank. If your deposit has not appeared after the expected timeframe, check your bank or wallet app to confirm the transfer was sent successfully, then contact Milvin's 24/7 support with your transaction reference number.

Milvin charges zero fees on deposits. Every rupee you send reaches your Milvin wallet without any deduction on our end. However, your payment provider (for example, your bank for an IBFT transfer) may charge their own transaction fee — this is outside Milvin's control and varies by institution. Most Pakistani mobile wallets like Easypaisa and JazzCash charge no fee for sending money from a registered wallet to a merchant, but check your wallet's current fee schedule to be sure.

Log in to your Milvin account and go to the Withdraw section under your wallet. Select your preferred withdrawal method (Easypaisa, JazzCash, IBFT, or Visa/Mastercard), enter the amount you wish to withdraw, confirm your payment details, and submit the request. Withdrawals require completed KYC verification — if you haven't submitted your CNIC and payment method proof yet, you'll be prompted to do so before the withdrawal can proceed. Once KYC is cleared, future withdrawals process immediately.

Most Milvin withdrawals via Easypaisa or JazzCash are processed within 2 hours. Card withdrawals typically take 3–5 business days to appear on your statement, depending on your bank. IBFT bank transfers complete within one business day. Milvin processes withdrawal requests from Sunday to Saturday — there is no withdrawal blackout period. The first withdrawal ever on a verified account may take slightly longer as an additional security check is applied.

The minimum withdrawal amount on Milvin is Rs 500. There is no fee charged by Milvin on withdrawals. Your chosen payment provider may apply their own fees for receiving transfers, but Milvin itself deducts nothing from your withdrawal amount. You can withdraw any amount above the Rs 500 minimum up to your available real-money balance (note: bonus funds cannot be withdrawn until wagering requirements are met — see the Bonuses section below).

Common reasons for withdrawal issues on Milvin include: KYC not yet completed or documents under review; a mismatch between the account name and the payment method name (your Easypaisa name must match your CNIC name on file); an active deposit bonus with wagering requirements still pending; or a payment provider error at the receiving end. Check your account notifications for any specific message about your withdrawal. If none of these apply, contact Milvin's live chat support with your withdrawal reference number and they can investigate within minutes.

The welcome bonus is applied automatically to your account when your first deposit clears — no bonus code required. You just need to register a new Milvin account, verify your email, and make your first deposit of Rs 500 or more. The bonus amount is credited to your bonus balance immediately. Full terms and wagering requirements are on the Promotions page. If you have a promo code from a specific campaign, enter it during step three of the registration process before submitting.

Wagering requirements (also called rollover or playthrough) mean you need to bet a certain total amount before bonus funds can be converted to withdrawable real money. For example, a 10x wagering requirement on a Rs 1,000 bonus means you need to place a total of Rs 10,000 in qualifying bets before the bonus converts. Not all game types contribute equally — check the specific promotion terms on the Promotions page for the contribution percentages by game. Your progress is tracked in your account under Bonuses.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by completing the wagering requirements attached to the bonus. Once the full wagering requirement is met, the bonus converts to your real-money balance and can be withdrawn normally. Your real-money balance (from deposits and completed bonus conversions) is always withdrawable at any time — it's only the bonus portion that is locked until wagering is complete. This is standard across all online gaming platforms, not something specific to Milvin.

Yes. Most Milvin bonuses have an expiry period — typically 7 to 30 days depending on the specific promotion. If wagering requirements are not completed within the validity period, the bonus and any winnings generated from it are forfeited. The expiry date and remaining time for each active bonus are shown in your account under Bonuses. Check the specific terms for each promotion on the Promotions page before claiming to make sure you have enough time to meet the requirements.

Milvin covers all major international cricket — Pakistan vs India, all ICC Test matches, ODI World Cups, T20 World Cups, and bilateral series involving Pakistan. Domestically, the PSL (Pakistan Super League) gets full match coverage with pre-match and live betting. Milvin also offers betting on the IPL, BBL, CPL, The Hundred, and other major T20 leagues. Full details of available markets and upcoming matches are on the Cricket Betting page.

Yes. Milvin's live cricket betting lets you place bets while a match is in progress — odds update ball by ball as the match situation changes. You can bet on markets like next over total, fall of next wicket, match winner, and more, all in real time. In-play betting is available from your phone or computer and doesn't require any separate app. To access live cricket betting on Milvin, visit the Cricket Betting section while a match is live.

The minimum stake on most cricket markets on Milvin is Rs 100. Maximum stake limits vary by market and match — major international fixtures like Pakistan vs India have higher maximum limits than domestic or lower-tier games. Specific stake limits are shown on each market before you place a bet. If you're looking to place a larger bet than the displayed limit allows, contact Milvin's support team to discuss options for higher-limit accounts.

If a cricket match is abandoned before a result is reached (due to rain, bad light, or other causes), most pre-match bets on the match winner are voided and your stake is refunded to your Milvin balance. In-play bets placed after a match starts may be settled differently depending on how much play has occurred and what the specific rules are for that market. Exact settlement rules for each market are in Milvin's Terms and Conditions. Refunded stakes appear in your balance within a few hours of the official abandonment announcement.

Aviator is a multiplier-based game where a plane takes off and a multiplier increases from 1x upwards. You place a bet before the round starts, and you need to cash out before the plane "flies away." If you cash out in time, your winnings are your bet multiplied by the multiplier at the point of cashout. If you don't cash out before the plane leaves, you lose your stake. You can set an automatic cashout at a specific multiplier. Milvin's Aviator uses a provably fair algorithm — each round's result is mathematically verifiable. Visit the Aviator Game page for full details.

Teen Patti on Milvin is the classic South Asian card game — three cards dealt to each player, with the goal of having the best three-card hand. Milvin offers multiple Teen Patti variants including Classic, Joker, and AK47, at different table limits from low-stakes casual rooms to high-limit tables. You can play against a live dealer or in standard table game format. After logging in to your Milvin account, go to the Teen Patti section to see all available tables and join instantly.

Milvin's esports betting covers the most popular competitive titles including CS:GO/CS2, Valorant, Dota 2, League of Legends, PUBG Mobile, and FIFA. Major tournaments — including The International, ESL events, and Valorant Champions — are covered with pre-match and live in-play markets. For Pakistani players with a gaming background, Milvin's esports section adds another dimension beyond cricket betting. Head to the Esports Betting page to see current markets and upcoming fixtures.

Jackpot slots on Milvin include both fixed-jackpot and progressive jackpot games. Fixed jackpots pay a set PKR amount regardless of how many people play. Progressive jackpots grow with every bet placed — a small portion of each spin contributes to the jackpot pool until someone wins it. Payouts are in PKR. Each slot game has a published RTP (Return to Player) percentage — typically between 94% and 97% — which represents the theoretical long-term return over millions of spins. This doesn't mean you'll win that percentage back per session; individual sessions vary widely. See the Jackpot Slots page for the current game library and jackpot amounts.

Yes. Milvin uses 256-bit SSL encryption on all pages, all forms, and all transactions. Your personal data is stored securely and is not sold to third parties — full details are in the Privacy Policy. Milvin's platform is regularly tested for security vulnerabilities. Two-factor authentication (2FA) is available to all players and we strongly encourage enabling it in your account security settings. Login activity is monitored for suspicious patterns and new device logins trigger email verification.

Log in to Milvin, go to Account Settings → Security → Two-Factor Authentication. You can receive one-time codes via SMS to your registered Pakistani mobile number, or link a third-party authenticator app such as Google Authenticator. Once enabled, every login from a new device will require the current OTP in addition to your password. 2FA adds minimal friction to your login (a few extra seconds) but significantly increases your account security — especially important given the PKR balance you may be holding.

Contact Milvin's 24/7 live chat support immediately. While you do so, change your Milvin password from a secure device and enable 2FA if it isn't already active. Milvin's security team can temporarily lock your account while the situation is investigated, review recent login and transaction history, and help you recover control. Also change the password of the email address associated with your Milvin account, as that's a common attack vector. Never share your login credentials, passwords, or OTP codes with anyone — including people claiming to be Milvin staff.

No. Milvin does not sell personal data. Your information is used only to operate your account, process transactions, verify identity (KYC), and provide customer support. Payment details like your Easypaisa or JazzCash number are passed only to the payment processor handling your specific transaction, and only for that purpose. Full details of what data Milvin collects, how it's stored, and how it's used are in the Privacy Policy.

Milvin provides six responsible gaming tools, all free and accessible from Account Settings → Responsible Gaming: deposit limits (daily/weekly/monthly), loss limits (daily/weekly/monthly), session time limits, reality check reminders, cooling-off periods (1–90 days), and self-exclusion (minimum 12 months). Reductions and restrictions take effect immediately. Increases to limits require a 7-day waiting period to prevent impulsive decisions. Full details are on the Responsible Gaming page.

Go to Account Settings → Responsible Gaming → Self-Exclusion and submit your exclusion request. Your account is locked immediately — no grace period. Self-exclusion is for a minimum of 12 months and cannot be reversed before the period ends. Any attempt to register a new account during self-exclusion will be closed when identified. Your balance is preserved and can be withdrawn by contacting support during the exclusion period. If gaming is affecting your life negatively, please use this tool without delay.

A cooling-off period is a temporary break from Milvin — you choose 1 day, 7 days, 30 days, or 90 days. During this time your account is locked and you cannot log in, deposit, or bet. The period cannot be ended early. Your balance is safe and available for withdrawal via support. A cooling-off period is the right choice if you feel like you need a step back without making a long-term commitment. It's in Account Settings → Responsible Gaming → Cooling-Off Period and takes effect immediately when set.